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All patients at Willows, with the exception of emergencies, are seen by appointment. Please contact us by telephone or alternatively feel free to call in at the surgery in order to make an appointment.
Routine appointments with our general practice vets last 15 minutes. This is an extended time by comparison to many veterinary practices. Although a 15 minute consultation is inevitably more costly than if it were shorter (say, 5 or 10 minutes, for example) we prefer to work in this way as it gives us the opportunity to take a full history, give your pet a proper physical examination and have the time to formulate a potential plan of action and discuss it fully with you.
If your pet is currently registered at another veterinary practice and has no ongoing problems you can transfer your pet to us by contacting your current veterinary surgeon and requesting that they send us your pet's clinical history. We will then see your pet at the first routine appointment you make.
If your pet is already under treatment for an ongoing problem by a vet at another practice and you wish us to take over your pet's treatment then you will need to contact your current vet and request that they provide us with your pet's clinical history including details of any blood test results, the results of any other investigations and also details of any treatment your pet is receiving. The appointment time will be extended to 30 minutes in order for us to have the time to fully assess the situation, and the fee for the consultation will be proportionately higher as a result. You will still be seen by one of our general practice vets in these circumstances.
If you wish your pet to be referred to one of our specialist vets then you will need to make different arrangements – please see Arranging a Referral for details of how to go about this.
If you are making an appointment with us for the first time, please try to arrive early for your appointment so that you can register your details and those of your pet with reception.
Your pet’s safety
Please keep your dog on a short lead at all times in the car park and the waiting room, for your dog’s safety and that of others. You may borrow a lead from reception if necessary.
Please avoid sitting with your dog in the designated cat waiting area.
Please keep your cat safe in a closed basket at all times while you are visiting the practice. There is a designated cat waiting area available for your cat’s comfort.
If you would like details of consultation fees and routine procedures such as neutering, please contact reception for up-to-date pricing. If your pet has a more complex problem then the vet will be pleased to give you an estimate of further treatment costs at the time of the consultation, before you decide whether or not to go ahead with any recommended investigations and/or treatment.
Payment options and Insurance claims
For further information on payment options and insurance claims please click here.