Management team

Jenny Tubb

CVPM VN CIPD (Associate Member)

Practice Manager

Jenny qualified as a veterinary nurse in 1982 and worked in both small animal and mixed practices until she left the profession to have her daughter in 1990. Wishing to return to work on a part time basis, she joined a small NHS doctors' surgery in Birmingham as a receptionist and then became interested in the management of the practice. She achieved her membership of the Association of Medical Secretaries and Practice Administrators, and Certificate in Practice Management in 1994. After seeing an advert the following year for a veterinary nurse position at Willows Veterinary Centre in the local paper, she decided to see if she could combine her veterinary nurse experience with a 'little bit of admin'. As the practice grew she became more and more involved with its management and, with a great deal of support from the partners, Jenny gained her Certificate in Practice Management with the Veterinary Practice Management Association in 1999.

Jenny has recently attained her Certificate in Personnel Practice and is an associate member of The Chartered Institute of Personnel and Development. She believes this will help her to meet the challenges which lie ahead in our rapidly expanding and successful business.  Jenny feels very lucky to be within a profession she believes in, doing a job she loves at a centre of excellence.

Judith Thomas

Reception Manager

Judith joined the Willows in 1996 with considerable reception experience, mainly in the hotel industry. She began as a part-time receptionist, moving on to full-time and eventually being promoted to Reception Manager in 1999. In 2002 Judith moved back to her home town of Stafford and now commutes to Willows having a very good relationship with the M6!  She has had a variety of pets over the years including rabbits, cats and dogs and regular clients will know Judith's weakness for Golden Retrievers. When a retriever is in the building Judith can often be found having a cuddle!

When Judith started at the Willows it was quite unusual to have receptionists in veterinary practices, the reception desk was usually manned by veterinary nurses.  She now leads a team of 12 receptionists, many of whom have been with the practice for a number of years and are familiar faces for our clients. All the receptionists and Judith have now completed (and passed with distinction) the Veterinary Receptionist Course which was introduced by the Animal Care College in Ascot in 2006.

Judith and the reception team love working in the new practice. They are all excited about the new facilities and very pleased that they can offer clients and their pets the care provided by the vets and support staff in our new specialist disciplines. All the reception team members are very keen to continue to provide the highest standards of customer care that our regular clients are used to, and which they are proud to extend to our new clients.

Debbie Lynch

RVN MBVNA

Nurse Manager

Debbie became a qualified veterinary nurse in 1979, progressing to become the head nurse in a local small animal practice until 1989 when she left to start a family. After an eleven year break she was head-hunted by one of her previous student nurses, Jenny Tubb, who by that time was the practice manager at Willows.

Debbie enjoyed the challenge of returning to work as a nurse and being presented with the practice's advanced equipment and specialist procedures. After being promoted to Nurse Manager in 2003, Debbie's role developed into more of a supervisory one, although she could still enjoy plenty of hands-on work with the patients.

Debbie has always loved sharing her veterinary knowledge and experience with her nursing colleagues. This interest led Debbie to become actively involved in the application for the practice to become a Registered Training Practice and in 2009 she gained her Assessors qualification. A significant amount of Debbie's time over the last two years has been spent in training student veterinary nurses, and she was delighted when our first two trainees qualified in January of 2010. Debbie strongly believes that being a training centre of excellence will provide both the practice and the profession with a continuing stream of nurses who are committed to the highest levels of patient and client care.

Debbie insists her nurses never forget 'basic nursing skills' which she believes are as vital as all the high-tech monitoring equipment that is available in the practice. All her qualified and student nurses know that it is essential for their patients to have a structured care plan, with plenty of TLC to add to the holistic approach which Debbie firmly believes is essential to produce an optimal outcome, both for the pets under our care and for their owners.

She will continue to devote her time to ensuring that the pets of our valued clients will continue to receive the best veterinary nursing care that is available.

David Hindley

Animal Care Manager

David answered his animal care calling back in 1999 when he attended Solihull College and studied for his National Diploma in Applied Science and Animal Management. After gaining valuable practical and academic experience he decided to pursue a career in the veterinary world.

In 2002 David applied for a position of animal care assistant at Willows Veterinary Centre and Referral Service. David saw this as a fantastic opportunity to gain valuable experience in animal care and work alongside general practice clinicians and specialist vets in a progressive small animal practice 

David's knowledge and ability have gone from strength to strength and he has become an extremely valued member of staff. Due to his level of commitment to the practice, his colleagues and, most importantly, the patients in his care, David was promoted to Animal Care Manager in 2007. David's main aim is to provide the best levels of care to our patients by supporting the animal care assistants in his team and seeing that their knowledge, development and commitment are maintained to the highest of standards at all times.