Specialist Service FAQ's
How do I arrange for my pet to be seen by a specialist at Willows?
I have seen a Willows' specialist. Can I now bring my pet to Willows for all of its care?
My pet is going to stay overnight – will someone be there?
Are the staff at Willows properly trained?
How much is my pet's treatment going to cost?
My pet is insured – will the costs of treatment be covered?
My pet is insured – can Willows claim directly so I don't need to pay?
My pet has an ongoing problem – will I be charged for consultations and treatment?
I want to give some feedback about Willows – how do I do this?
How do I arrange for my pet to be seen by a specialist at Willows?
Please see our section on Arranging a referral for information on this topic.
Where is Willows?
Willows is very conveniently located near the M42, M40, M5 and M6. We are close to Birmingham Airport and Birmingham International railway station.
See our location details for a map and instructions for finding us.
Does Willows treat horses?
Willows is a small animal practice, which means that we treat dogs, cats, rabbits and other small 'children's' pets.
I have seen a Willows' specialist. Can I now bring my pet to Willows for all of its care?
Although Willows does see pets belonging to clients who live in the locality, if you have been referred by your vet for a specific problem you will be returning to your vet for all of your other pet's treatment. You may, however, continue to come to see our specialist vets for the problem about which you were initially referred, should it be ongoing.
My pet is going to stay overnight – will someone be there?
At Willows we are committed to providing the best levels of care for our patients. The practice is staffed 24 hours a day and nursing staff are on premises overnight to look after the in-patients. Any hospitalised patients have whatever treatments and other attention they require as often as is necessary throughout the night.
Are the staff at Willows properly trained?
We take pride in what we do, and providing top level care for our patients can only be done by having personnel who are properly trained, either through courses provided by others or by being trained in-house. As well as having some of the country's leading veterinary specialists on our staff, we are a recognised post-graduate training centre for vets who wish to specialise. We are also a registered training centre for veterinary nurses. In addition, we encourage all members of staff to attend regular continuing education meetings, conferences, seminars etc and we provide our own sponsored meetings for staff, using speakers from both inside and outside the practice.
How much is my pet's treatment going to cost?
If you would like details of referral consultation fees, please contact reception for up-to-date pricing. If your pet has a more complex problem then the vet will be pleased to give you an estimate of further treatment costs at the time of the consultation, before you decide whether or not to go ahead.
My pet is insured – will the costs of treatment be covered?
You will need to check with your insurance company about your level of cover, any exclusions you may have and what excess you will need to pay. We will do our best to help with this process, but insurance companies often prefer to deal with the policyholder.
Any shortfall in the cost of treatment which is not covered by your insurance company will be payable to us by you.
My pet is insured – can Willows claim directly so I don't need to pay?
Please see our Payment options section for our policy on direct claims.
My pet has an ongoing problem – will I be charged for consultations and treatment?
We make a charge for every consultation your pet has with our specialist veterinary surgeons and for all treatments we prescribe.
I want to give some feedback about Willows – how do I do this?
If you would like to give us feedback when you visit the practice you will find comment cards in the waiting room which you can fill in (anonymously if you would like) and post into the comments box. We are constantly striving to improve the service we offer and we are always pleased to get feedback, whether good or bad!
If you have an issue which you would like to raise more formally then you should contact us and ask for the Practice Manager, Jenny Tubb.
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