Arranging a referral service appointment
If your pet needs to be referred you must discuss this first with your veterinary surgeon who will either contact us on your behalf or advise that you arrange an appointment directly with us yourself. If your pet needs to be seen urgently then your vet will need to telephone us in order to arrange the appointment for you.
Your vet may wish to discuss your pet's case with us by telephone prior to making a decision regarding referral. In some cases he or she may send us X-rays beforehand – we provide a rapid reporting service for vets who send us radiographs.
Your vet should be able to supply you with a client information sheet that has a map on the back. Alternatively you may wish to view and download a map from our Location web page.
Preparation for an appointment
Please arrive prior to your appointment time to enable your pet to be registered before seeing the veterinary surgeon. Our reception staff will be happy to make you a cup of tea or coffee on arrival, and a member of nursing staff will always be available to show you around the practice on request. If you are unable to keep your appointment or you are held up in traffic, please let the practice know as soon as possible. We will always endeavour to see your pet at the time of your appointment; this is not always possible, however, due to factors such as the distance many of our clients travel, traffic problems and unforeseen emergencies.
If you are at all unsure about what to do regarding your pet's referral to us, please do not hesitate to telephone our reception staff who will be happy to help.
Payment
Payment will be expected at the time of consultation or on collection of your pet. A fee is charged for post-operative examinations and repeat consultations. Cash, cheques and major credit/debit cards are accepted. Please note there is a 2% surcharge for credit cards (not debit cards) and that we do not accept American Express or Diners cards.
Insurance claims
Although we do not routinely make direct claims from insurance companies, they can be arranged with certain insurance companies, under certain circumstances, provided that you contact us prior to your appointment to discuss all the relevant details. Please be aware that direct claims often necessitate quite lengthy preparation which may delay possible investigations and surgery. They cannot be requested at the time of collection of your pet after treatment has been given.
To download an information sheet and location map click here
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